Imagine walking into your basement and seeing water steadily sweeping through your entire floor. For first-time buyers, who had not even lived in our home for a full year, we were in shock and panic as we tried to salvage personal items and deliberate who to trust to deal with the impending repairs.
We were lucky to find Alex who led both the mitigation and repair efforts with his team from September – October 2022. From the start, their professionalism, responsiveness and organization put me at ease. Alex gave us a thorough quote, patiently answered all our questions via email and phone, and guided us on how to engage with our insurance company. He was also willing to be budget-conscious and flexible as we began the repair process without compromising on the required needs. Through it all, he was communicative and considerate, giving us regular updates on progress and transparent why things could be taking longer (i.e supply shortages or when we wanted to make some cosmetic upgrades to our basement). This is very minor, but as an example of how considerate they were, his team always made sure to take off their shoes whenever they entered our home.
Ultimately, they went above and beyond to complete the job within budget, and the quality of work was better than we expected. Importantly, for us, we feel like we found a contractor who we would trust with any future repairs in our home, and I would highly recommend Mila’s Restoration and Remodeling for your contracting needs. We are thrilled with our basement!
— Ester L.